New! SR-5124
EONIC’s SR-5124 offers you a highly integrated system for ELINT, COMINT or both! Simultaneous recording of multiple channels,
playback while record and 400 MBPS sustained recording speeds.
Zoom in on the channels during recording, with an intuitive user interface.
The SR-5124 is available today to meet the intelligence challenges of tomorrow.
Go here for more information on SR-5124.
From time to time we update our customers about the latest developments in high-performance, small-scale, power-efficient digital signal processing systems.
If you need support, please call us at +31.15.260.0432 (during
normal business days CET) or email to our support
department.
Your support request is handled as follows:
1. Any reported Problem (“call”) is logged into EONIC’s Call Repository system. The Problem is investigated and the (probable) cause is determined. The service status of the customer is checked: (extended) warranty or paid services. The severity level of the call is set. A summary of the call, including severity level, cost implications and tracking number is communicated back to the customer. Maximum response time: 1 business day.
2. If the Problem is not covered by (extended) warranty, a budgetary quote for the handling of the call will be provided. In this case, EONIC will only continue to step 3 after the customer has approved the budgetary quote.
3. Calls which are classified as Severity Level 1 will be acted upon immediately, and at least once per day EONIC shall report to the Customer on the progress of diagnosing and resolving the Problem. All other Problems will be acted upon within three business days.
4. When EONIC believes it has resolved the issue, either through a Workaround and/or a Product Patch and/or an RMA and/or through other means, it will close the call. A notification that the call is closed shall be sent to the Customer.
